faqs

FAQs

BRAND WARRANTY

Is there a Warranty on Khadim’s products?

Yes. Khadim’s offers a 90-day Warranty on Footwear and Accessories. Warranty can be claimed under the following conditions within 90-Days from date of receipt of product.

Footwear
  • Damaged/Discolored Upper Material
  • Broken/Damaged Sole or Insole
Accessories
  • Damaged/Discolored Upper Material
  • Damaged Stitching

Note

  • Warranty does not extend to fancy/delicate/decorative material and ornaments.
  • Fulfilment of claims against damages not covered under warranty will be at the sole discretion of the company.
  • Warranty is not applicable on discounted items.

ORDER TRACKING

How do I know my order is confirmed?

Once you have placed your order, Khadim’s will send:

  • An SMS with Order ID to the mobile number you have provided.
  • An Order Confirmation mail to the email ID you have provided; (please check your Spam folder in case you do not see our mail in your Inbox).

How do I check the status of my order?

First, you must login to our website. Then, simply go to “My Orders” page to check the status of your order.


ORDER CANCELLATION

I ordered the wrong product by mistake. How do I cancel my order?

You can cancel an order within 24-hours of placing it.

Simply go to “My Orders” page and click the “Cancel Order” option.

I can’t find a “Cancel Order” option.

The “Cancel Order” option, seen against your order on the “My Orders” page, is valid for 24-hours from time of placing your order.

If you do not see a “Cancel Order” option, it means your order has been dispatched and is in transit.

My order has been dispatched. How do I cancel?

Once an order has been dispatched and is in transit, there is little we can do to recall the package. However, we also do not wish for you to pay for goods you do not want to receive.

Contact us with details of your order and we will try and do the needful.


ORDER DELIVERY

When will my order be delivered?

We require 7 to 10 business days, exclusive of weekends (Saturday/Sunday), National holidays, Election days or any other local holidays, to complete the process and deliver to your doorstep.

I have received part of my order. What do I do?

Please email consumercare@khadims.comwith the following details:

  • Your Order ID
  • Item Number of the product you have not received. This should be the 11 digit number in your order summary mail.
  • In case the above is not available, Product Page Link of the item you have not received. Please browse the website to retrieve this.
  • Once we receive the above details, we shall initiate delivery of the undelivered item 7 - 10 business days.

    I was unavailable to receive my order when courier called/came. What do I do?

    I was unavailable to receive my order when courier called/came. What do I do?

    In case you are unavailable to receive the call -

  • Delivery of your package will be cancelled.
  • Courier will return the product to our warehouse within 10 business days.
  • If you made a pre-paid order, we will process a refund within 5 - 7 business days after we receive the product at our warehouse.
  • In case you are physically unavailable to receive the package –

  • Our courier representative will call you before delivery of an order.
  • We strongly advise entrusting family and/or office to accept orders if you are unable to do so.
  • Communicate the same to our courier representative and he will deliver as per your instructions.
  • Note:

  • Changes to delivery address will not be entertained.
  • Rescheduling of delivery date exceeding 24-hours from date of attempted delivery will not be entertained.

  • ORDER EXCHANGE

    I ordered the wrong size / I do not like the colour I ordered / The style/fit does not suit me. Can I exchange it?

    We do not have an Exchange policy in place at the moment.

    You can return the product to us and claim a full refund.


    RETURN & REFUND

    I ordered the wrong size / I do not like the colour I ordered / The style/fit does not suit me. Can I return the product?

    Yes. You can claim a refund within 15-days from receipt of product. Requests exceeding 15 days will not be entertained in the above case.

    Please note:

  • Product(s) should be unused and returned in resalable condition in the original box with shoe tags attached.
  • Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.
  • I changed my mind about the product / I don’t like it anymore. Can I get a refund?

    Yes. You can claim a refund within 15-days from receipt of product. Requests exceeding 15 days will not be entertained in the above case.

    Please note:

  • Product(s) should be unused and returned in resalable condition in the original box with shoe tags attached.
  • Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.
  • My shoe/bag is damaged. How do I claim a refund?

    Simply go to “My Orders” and click the “Refund Order” option.

    Refund is applicable only against damages covered in our Warranty.

    I bought multiple items but one of the items ordered was damaged. Can I get a refund against the damaged item?

    Yes. You can claim a refund within 15-days from receipt of product.

    Requests exceeding 15 days will not be entertained in the above case.

    How long does the refund process take?

    Once we receive your return request, we will schedule a reverse pick-up of the product. The pick-up process will be completed within 10 business days. After we receive the product at our warehouse, we will process your refund within 5 - 7 business days.

    I paid COD. How do I claim a refund?

    Mail us the following details to receive credit to your bank account:

  • A/c Holder’s Name
  • Account Number
  • Bank Name
  • Bank IFSC
  • I paid using Card/Internet Banking/UPI. How do I claim a refund?

    Your money will be returned to source depending on the mode of digital payment used at the time of ordering.

    Why am I being asked to send pictures of damaged products before I can claim a refund?

    It helps us understand the nature and extent of damage, and take necessary action regarding quality.


    SHIPPING

    Is the Shipping charged as part of the product price?

    No. The Shipping Charge is a standalone convenience fee charged to cover delivery costs and is not part of any product price.

    Does “full refund” include the Shipping charge?

    No. We will retain the shipping charge you paid previously to adjust our reverse pick-up and delivery costs.


    STAR MASK & SHOE SANTIZER

    I ordered the wrong print / I do not like the colour I ordered / The style/fit does not suit me. Can I return the Mask?

    Mask(s), once sold, are non-returnable and non-refundable.

    I don’t need the Shoe Sanitizer anymore. Can I return?

    Shoe Sanitizer(s), once sold, are non-returnable and non-refundable.


    GENERAL QUERIES

    Khadim’s offers Can I order products in bulk?

    Yes.

    The bulk order limit for any single item is 3 pairs (same or different size) and cannot be exceeded.

    Why are some of your products available on Discount Online but not in your Retail stores?

    Discounts on products available online are exclusive and part of online promotions, and does not bear any relation to products sold in Khadim’s retail stores.

    If you still have queries, call us at 1800-103-0501 or write to consumercare@khadims.com


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