Shopping Policy

BRAND WARRANTY

KHADIM offers a 90-day Warranty on Footwear and Accessories.

This Warranty can be claimed within 90-Days from date of purchase of product under the following conditions:

  1. Footwear
    • Damaged/Discoloured Upper Material
    • Broken/Cracked Sole
    • Pasting Defects
  2. Accessories
    • Damaged/Discoloured Upper Material
    • Damaged Stitching

Note:

  • Warranty does not extend to fancy/delicate/decorative material and ornaments.
  • Fulfilment of claims will be at the sole discretion of the company.
  • Warranty is not applicable on discounted items.

For further enquiry, write to consumercare@khadims.com

CANCELLATION POLICY

1. Cancellation of an order (Card/Net Banking/UPI/COD) must be done within 24-hours of purchase (strongly recommend).

2. You can cancel by going to “My Account” page and clicking on the “Cancel” button against your order.

3. 100% Amount will be refunded to source (Card/Bank/UPI account) used at the time of ordering within 5 to 7 business days. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

Note: Failure to cancel within 24-hours of placing an order means the product will have been despatched and cannot be recalled.

For further details, please see our FAQs page.

SHIPPING POLICY

1. FREE Shipping for Card/Net Banking/UPI/COD purchases of INR 500 and above.

2. Any purchase below INR 500 (0 to 499) will be subject to a Convenience Fee of INR 49 per order.

3. A Convenience Fee is the extra amount that the Courier Company charges for delivering goods to your doorstep.

4. Shipping and Delivery of products will take 10 business days from date of order/purchase. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

Note:In case of Return and Refund this Convenience Fee will NOT be refunded.

For further details, please see our FAQs page.

RETURN & REFUND POLICY

1. You can request a Return and Refund within 15-days from date of receipt of product.

2. Once we receive the return request, we will schedule a reverse pick-up of the product. The pick-up process will be completed within 10 business days. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

3. Product(s) should be returned unused, in resalable condition inside the original box(s) with shoe tag(s) attached.

4. Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.

5. After we receive the product at our warehouse, we will process your refund within 5 – 7 business days. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

Note:

  • A Return request exceeding 15 days from date of receipt of product will not be entertained.
  • Should you claim either of the following:
    • Receipt of item with Manufacturing / Finishing defects
    • Receipt of item that appears Damaged / Used
    it is MANDATORY to provide product images with attached tag and original packaging supporting your Return request.
  • Damaged products will not be replaced with new products.
  • No complaints regarding return and refund of products purchased ONLINE will be entertained at KHADIM stores unless explicitly conveyed by KHADIM Consumer Care.

For further details, please see our FAQs page.

REDEEMABLE COUPONS

What is it?

A Coupon is a computer-generated ticket issued by KHADIM as a mode of repayment.

How to use?

  • KHADIM will email customer a Redeemable Coupon of the same value as the product previously purchased.
  • Coupons will be issued after pick-up and return to KHADIM.
  • Customer may (only) purchase products of an amount equal to OR above the coupon price (any excess amount above the coupon price can be paid Online or through Cash-on-Delivery).
  • Coupons can only be redeemed from KHADIM website within the time-frame mentioned from Date of Issue.
  • Coupons are set to expire after a period and will NOT be re-issued if customer fails to use it within the time limit.
  • Coupons are set to expire after a period and will NOT be re-issued if customer fails to use it within the time limit.
  • Coupons are VALID for use only once (1 time).
  • Failure to use Coupons will NOT validate a Refund.

Note: Coupon value will not include Shipping Charges (if any) paid at the time of original purchase. For further details, please see our FAQs page.

If you still have queries, call us at 1800-103-0501 or write to consumercare@khadims.com

Star Mask & Shoe Sanitizer

Star Mask and Shoe Sanitizer are non-returnable and non-refundable products.

Disclaimer:

  • Star Mask and Shoe Sanitizer does not guarantee full protection from Covid-19.
  • Shoe Sanitizer is not a medicinal product.

    • If you still have queries, call us at 1800-103-0501 or write to consumercare@khadims.com